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Mo-Su 9-21

What happens if I accidentally send the same payment twice?

In case of a duplicate payment, the system will automatically create a new order for the same amount and place it in a “pending” status. Information about its creation will be sent to your e-mail and you will be able to decide whether you want to execute the order with the current rate or have the payment refunded.

Did not find the answer?

The customer service line can be reached Monday to Sunday between 9:00 and 21:00. Or send us an email. Our colleagues will always be happy to advise you and guide you safely through your purchase.

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