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Mo-Su 9-21

There are many factors that go into the order processing process and these can change. In general, delivery time consists of the following variables:

  1. The time the money is sent to the exchange’s account from the time the order is created.
    a. For fastest processing, it is advisable to enter the bank order as soon as the order is created and as an immediate payment.
    b. To maximize the speed of transferring cryptocurrencies to your wallet, create and pay the order on a weekday between 8:30am and 3:30pm.
  2. The speed with which your bank sends money to the exchange account.
    a. This varies from bank to bank and we cannot control their internal processes.
  3. The processing of your order on the exchange side.
    a. Orders leave the exchange daily from 9:00am to 9:00pm.
    b. For maximum security, orders are processed manually during business hours.
  4. Confirmation of the cryptocurrency transaction by the network.
    a. The speed of confirmation of a transaction by the network varies according to the chosen cryptocurrency and cannot be accurately predicted. In general, confirmation should take no longer than 30 minutes.

All of these parts of the process are affected by other variables such as the rules and technical maturity of the bank, the load on the cryptocurrency network, and others. Therefore, it is not possible to state the time to the minute exactly. Ideally, the entire process can be completed within an hour.

Did not find the answer?

The customer service line can be reached Monday to Sunday between 9:00 and 21:00. Or send us an email. Our colleagues will always be happy to advise you and guide you safely through your purchase.

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